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Safety & Security
The Observatory Hotel
The biggest challenge facing the Observatory Hotel’s chief engineer Janusz Zaklikowski was finding a new locking system that would match…
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Housekeeping
When is Microfibre ‘Green Cleaning’and When is it Not?
If you were to ask a cross-section of people working in the accommodation industry what was a ‘green cleaning’ method,…
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Refurbishment
Slap on a Coat of Paint
The façade, the principal face, of any building is what is presented to the world for all to see and…
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Technology
Hotels Must Embrace new Mobile Technology
This year’s HITEC was held in Austin Texas and was my 23rd year in succession that I have attended this…
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Housekeeping
Are They Worth It?
Coin operated laundries have been an option for accommodation providers for decades, previously associated by guests with less expensive hotels,…
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Guest Facilities
Commercial Pool Design Guided by Mother Nature
We are experiencing environmental extremes in Australia like never before, as evidenced by concurrent drought and flooding in recent times.…
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Safety & Security
Outsourcing After Hours Check Ins
Controlling access to public areas in an accommodation complex can not only be extremely costly but, if not properly planned…
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Management
The Roller Coaster World of Retirement Funding
The global financial crisis, which pummelled share markets around the world, also took a heavy toll on superannuation investments. But…
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Technology
Enter the New Concierge World
Some accommodation providers have begun to redefine the role of concièrge to mean more than just a knowledgeable employee that…
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Housekeeping
Ensuring a Pleasant Washroom Experience
Our public washrooms are a vital component of your hospitality operation but it is often the one that can cause…
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