Industry
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Events industry evolves to avoid crisis
With the events industry currently taking an extended siesta, the current climate is proving difficult but professionals are still finding…
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Real estate agents beware! Give financial advice and risk jail.
Scrambling to ensure rents are paid, some real estate agents have offered unlicensed financial advice to COVID-affected tenants.
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Op-Ed: Shocked. Saddened. We small hoteliers left in the dust by ‘support’ packages
Why do I feel like our small hotel business in coastal NSW has slipped through the handout cracks, leaving us…
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How to work with your event partner on rescheduling events
We must remember that venues will re-open and events will happen again soon. With this in mind, begin to map…
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The end of global travel as we know it: an opportunity for sustainable tourism
Considering human activities need to change if we are to avoid the worst effects of human-induced climate change, the coronavirus crisis might…
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Train your sales and reservations team to show compassion for cancellations
As a hotel sales trainer, it seems very odd to be writing a train-the-trainer article about how to manage cancellations,…
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Hotels to become hospitals under radical new response to COVID-19
Hotels will be turned into isolation centres and possibly hospital wards as the nation moves towards lockdown.
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Hospitality award changed as accom fights to save jobs
Two industry bodies have won vital changes to Australia’s hospitality award rules aimed at saving jobs during the coronavirus lockdown.
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“Heartbreaking”: Industry staring into the abyss
Some 90,000 hospitality workers were stood down this week as Australia’s coronavirus restrictions forced the closure of restaurants, bars, clubs,…
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The vehicles driving accom performance
Moving people safely and speedily around a busy accom property can be the difference between a slick operation and a…
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