Management
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Motel Market wrap up: 2015
This year has been one many have enjoyed and on the other hand many are glad to see the back…
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Personalise your guest experience in just 3 steps
Many hoteliers believe that personalisation is as simple as adding your guests’ first names to emails, but it requires much…
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The evolution of timeshare
From its conception in Europe in the 1960s, timeshare has stood the test of time, securing itself a bright and…
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Hotels should copy these airline revenue management techniques
It is generally accepted that the modern era of hotel revenue management began when hotels started copying the airlines yield…
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The power behind Straya’s green and gold kangaroo logo
Aussies are a fiercely patriotic bunch. “The overwhelming majority of Australians, 83 per cent, say there is no other country…
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How to help staff empathise with guests
To ensure frontline staffers care about guests, make sure they understand the various situations that play out on the other…
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3 steps to finding the perfect resort wifi provider
Are you constantly fielding complaints from guests who are fed up with the quality of your resort wifi? It can…
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Back to basics: secret bank business explained
As finance industry professionals we deal with banks every day and I suspect take much of what happens for granted.…
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3 key tips for delivering flawless guest wifi
It’s no secret that quality wifi dominates the top of the non negotiable list for most when it comes to…
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Do not underestimate your website!
Have you ever doubted the power of your website? Despite the fact that I have been in this business for…
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