Industry

It’s the busiest time of the year…

With the holiday season comes, you guessed it – holidaymakers. Caravan holiday parks around the country have been booked out months ago to host the plethora of Australian family and friends making merry over the festive season.

Geoff Illich, manager of Brisbane Holiday Village knows all about it.

“Busy season with high occupancy is always a challenge and you have to be on your A Game as a general manager. We can have around 1000 guests on site with 30 – 40 arriving bookings and departures daily. This is a lot people, cleaning and security to manage.”

With that in mind, here are some tips to keep a level head over the busiest time of the year:
1. Have your staffing at the right levels to cope with the extra customer activities and manage the public holidays so that you can maximise work outside of these days. Staff need to be made aware of these periods in advance so you have a full team.
2. Keep a good eye on your calendar. Hold some availability open for large bookings when you are nearly booked out with short stays, make sure your yield management is in place so you can maximise your earnings during these busy stays, and keep a eye out on your back-to-back bookings so you can manage your cleaning and do not rent out what you can’t clean in time for arriving guests.
3. Be prepared to have extra rubbish collections booked as bins will fill quickly.
4. Be extra vigilant with outlining the park rules and regulations to holidaymakers so that all your customers enjoy their time with you (especially noise levels and closing times for the pool etc).
5. With extra people in your park make sure you step up your risk management activities such as looking for hazards that may cause injury. This could be activities that guests are participating in such as kicking footballs around or playing cricket with hard balls in amongst vans and tents or general skylarking behaviour.
6. If disaster strikes, have a plan for a packed out park! Get your supplies in order so that if that TV dies, a bed has issues, dishwasher has a fault or screen door lock goes you have one ready to roll out. Make sure your air conditioner repairer likes you and will take your calls for emergencies. Most importantly, know your evacuation plans and keep an eye on the weather to proactively manage anything that might blow you way.
7. Finally, keep a smile on your face, even when you want to scream!

Have a happy holiday season.

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