Shaun D’Cruz has been appointed executive general manager, Crown Hotels Melbourne – with responsibility for Crown Towers Melbourne and Crown Metropol Melbourne.
Shaun was previously general manager Crown Towers Melbourne and in this role, spearheaded the luxury hotel’s achievements including the recent Forbes Travel Guide 5-Star rating attained in February 2017, making it the only hotel in Victoria to attain the ranking and only one of two in Australia.
Shaun began his career with Crown in 2003 as front office supervisor – Crown Towers Melbourne.
In the eight years that followed, he excelled within the organisation, progressing through a range of key management positions including revenue manager, Crown Hotels, and Rooms Division Manager, Crown Metropol Melbourne, where he was an integral part of the pre-opening team.
In 2011, Shaun relocated to Perth to oversee the rebranding of Crown Metropol and Crown Promenade properties, instilling the exemplary service standards that Crown Hotels is renowned for.
Shaun returned to Melbourne in 2015 to commence his previous role as general manager – Crown Towers, where he was an integral in the continued elevation of the luxury hotel brand’s offerings.
He is also a recipient of the Crystal Award which recognises outstanding leadership and management performance.
“Shaun applies his strong blend of strategic development and operational focus to ensure our hotels continued success,” said Peter Crinis, “Shaun will undoubtedly continue to lead the way for Crown Metropol and Crown Towers in the Melbourne hotel market”.