Wyndham Vacation Resorts Asia Pacific’s customer experience team has been recognised in two categories at the prestigious Australian Service Excellence Awards, which will be held at the Westin Hotel in Sydney on October 25.
Hosted annually by the Customer Service Institute of Australia, the event attracts more than 650 attendees each year to recognise best practice and innovation in customer service.Vice president of Customer Experience, Adam Geneave, is a finalist in the Customer Service Executive of the Year category, while the company’s Customer Experience team, led by Mr Geneave, has also been shortlisted as a finalist in the Customer Service Team of the Year – Large Business category.
“This is excellent recognition for a relatively new team within our company and is a reflection of our commitment to creating personalised and memorable experiences for all of our customers,” said Barry Robinson, president and managing director of Wyndham Vacation Resorts Asia Pacific.
“We pride ourselves on our customer-centric approach and this recognition is testament to the efforts the Customer Experience team has made to foster this culture of service excellence under Adam’s leadership.”
Mr Geneave joined Wyndham in 2015 and has been responsible for growing customer advocacy by strategically leading the business to be thoroughly customer focused.
The Customer Experience team he leads includes 27 team members covering customer design and delivery, customer insights, customer care, VIP handling and quality assurance.