5000 hotels team up on medical support project

Hotel group Accor and global insurance provider AXA have entered an innovative partnership to provide medical support and assistance to guests across 5000 Accor hotels worldwide.

The initiative will be part of Accor’s overall post Covid-19 global recovery plan with its newly launched health and prevention protocols through its ALLSAFE Cleanliness label.

Accor’s ALLSAFE global cleanliness & prevention standards have been developed with and vetted by Bureau Veritas, a world leader in testing, inspections and certification.

All Accor hotels must apply these standards and will be audited either by Accor operational experts or by third-party auditors.

From July 2020, Accor says the new partnership will mean guests “benefit from the most recent advances in telemedicine with free access to medical teleconsultations and extensive medical networks with tens of thousands of vetted medical professionals”.

Sébastien Bazin, Chairman and CEO of Accor said: “Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are as hoteliers.

In an increasingly complex environment, our 300,000 team members on the ground will be able to assist our guests and ensure their safety during their stays, turning our hotels into shelters. This initiative combined with our ALLSAFE enhanced hygiene protocols, will be key to rediscover the Love of Travel in the 5000 Accor properties around the world.

AXA, sees this as growth opportunity. Thomas Buberl, CEO of AXA, said: “Partnering with Accor, a worldwide leader in hospitality, is a unique opportunity to enlarge people’s access to our healthcare expertise and solutions. As we are facing an unprecedented health crisis with Covid-19, this ambition has never been more relevant.”

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