Industry voices
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Is your data protected from the Dark Web?
Along with the rapid development of surface internet, the progression of the Dark Web has gone unnoticed to the average…
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How AI improves the guest experience and boosts revenue
Here are the top five ways to use a chatbot in your hospitality business: how it could help save money,…
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Op-Ed: How to host a virtual creative brainstorm
An events planner offers some tips and tricks for virtual tools to problem solve marketing strategies during the pandemic.
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The real opportunity in ‘voice’ is human engagement
I often use voice-to-text and also have an Amazon Alexa device that I use to check the weather forecast or…
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The five pivotal steps to finding the right social media influencer for your property
For accom marketers, it’s become an all-too-common e-mail: A self-dubbed social media “influencer” wants a free stay at your property,…
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Selling your business: the tax concessions
I will be discussing what most of you will be wondering when contemplating selling your small business. Will I have to…
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Confessions of an interior architect: when refurbs just shouldn’t happen…
As an interior architect who has won international recognition for my design and completed many refurbishments of resorts and hotels,…
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Every bad-ass housekeeper needs a loaded gun..
A good housekeeper is the industry’s unsung hero. In a Spaghetti Western movie, they’d be the sheriff in town.
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Budget “great” for skills, jobs and infrastructure says industry
Accommodation bodies have praised this week's NSW budget for tackling skills shortages and stimulating employment across the $32.5 billion state…
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The ban leaving tourists piste off
A popular ski resort has banned tobogganing on its property this winter season, telling guests the classic family activity is…
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