Tuesday, August 14, 2018

Industry voices

The ban leaving tourists piste off

A popular ski resort has banned tobogganing on its property this winter season, telling guests the classic family activity is dangerous. Complaints have snowballed since Thredbo Ski Resort in NSW made the announcement on its website, with the resort receiving a sledging on social media. The website said a toboganning ban was imposed to “maximise safety for guests, employees, and …

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The five easy steps to making guests happy

1) Keep things simple. It’s easier to relax when there’s less clutter. 2) Offer something authentic. If you’re a little country cottage, don’t prioritise heated floors & cable TV. 3) Lose the focus on technology. People like to get away from it all. 4) Offer genuine service through staff that truly enjoy interactions with people. 5) Embrace what makes you different and don’t be afraid to try something new.

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