Op-Ed
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Op-Ed: Why the link between employee & customer experience is key to increasing profits
Monique Richardson on reasons why improving the employee experience & aligning it to customer experience must be a priority
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Op-Ed: Australia’s winter season shows promising signs that international travel is warming up
Micheal Dykes looks at what’s happening in travel in two very different winter destinations: Gold Coast and Melbourne
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Exclusive: CBD hotels need to adapt and innovate to cater for the ‘new normal’
Ross Beardsell asks: Based on the latest research should we accept that hotels may not return to the pre-pandemic model…
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Op-Ed: Intriguing lessons from Tokyo’s capsule hotels
For Australian Accom operators, the Japanese concept of capsule hotels serves as a reminder to make the most of the…
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Is your accommodation business ready for negative media attention?
Op-Ed: Pete Burdon says fake allegations or bad reviews are all it takes to ruin your reputation & asks are…
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Attribute-based shopping technology: Better results for travellers & hoteliers
Op-ed: Hari Nair on how an innovative new shopping model for the entire hotel industry can improve guest experience &…
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Op-Ed: Yes bathrooms can be both beautiful and accessible
Kerry Williams shares her tips on how to create bathrooms that are functional, accessible, and beautiful, all at the same…
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Is the three year golden era for regional accoms about to end?
Exclusive Op-ed: Are Australian regional hotels facing a change in consumer buying behaviour as the outbound tourism wave gains momentum?
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Op-Ed: Beyond escapism: Profiting from a sustainable travel narrative
Can sustainability lower business costs and also create a powerful avenue for revenue growth? Asks David Nicolas
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Op-Ed: The one question your front-desk staff should never ask a guest: ‘Checking in?’
Hotel staff trainer, Doug Kennedy explains how visual cues, and proper training can help staff avoid the obvious question
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