Op-Ed
-
The hidden war behind hotel room rates
When the practice of margin-cutting by leading OTAs & their affiliates leads to price parity issues, margin erosion & customer…
Read More -
ChatGPT: Is automation the secret ingredient?
Op-Ed: Paul Hadida asks can Australia’s vibrant hospitality and accommodation industry leverage AI and automation to save time and money?
Read More -
Op-Ed: Time to put the ‘Book Direct’ debate to bed
Book-direct vs OTA argument oversimplifies reality: With no such thing as a free booking do accom providers need to take…
Read More -
The power of a single source of truth: 5 benefits of a cloud-based hotel management system
Op-Ed: Eric Wong on how to get a view from the control tower so you can cost-effectively offer exceptional guest…
Read More -
‘Swift’ action needed to arrest the decline in inbound tourism
Exclusive-Op-Ed: On the one hand the Taylor Swift ‘invasion’ is forecast to generate a boom in Feb 2024 but on…
Read More -
Op-Ed: Why the link between employee & customer experience is key to increasing profits
Monique Richardson on reasons why improving the employee experience & aligning it to customer experience must be a priority
Read More -
Op-Ed: Australia’s winter season shows promising signs that international travel is warming up
Micheal Dykes looks at what’s happening in travel in two very different winter destinations: Gold Coast and Melbourne
Read More -
Exclusive: CBD hotels need to adapt and innovate to cater for the ‘new normal’
Ross Beardsell asks: Based on the latest research should we accept that hotels may not return to the pre-pandemic model…
Read More -
Op-Ed: Intriguing lessons from Tokyo’s capsule hotels
For Australian Accom operators, the Japanese concept of capsule hotels serves as a reminder to make the most of the…
Read More -
Is your accommodation business ready for negative media attention?
Op-Ed: Pete Burdon says fake allegations or bad reviews are all it takes to ruin your reputation & asks are…
Read More