Technology
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Modernising communication: The evolving function of guestroom telephones
We live in a world where we don't communicate enough but with the guestroom telephone, you always have somebody on…
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Call for framework to evaluate new AI tech
Should rapidly developing technologies undergo broad evaluation to maximise the benefit and minimise the very real risks?
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Rise of robots in hotels and hospitality
In an industry that relies so heavily on 'the personal touch' can technology & human service coexist harmoniously & improve…
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How hoteliers can address the disconnect between tech adoption and tech expectations
49 percent of Australians in a SiteMinder survey felt their booking & stay experiences could have be better if accoms…
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Unlocking the power of digital identities within your CRM data
Technology sits at the centre of operations & proper personalisation means utilising the data we have on guests for effective…
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Exclusive: AI is the new technology frontier for the hotel industry
Inspired by panel discussions about AI at NoVacancy Hotel + Accommodation Industry Expo, Ross Beardsell considers its potential use
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Travel industry redundancies signal potential talent boost for travel tech sector
Amid a skills shortage due to pandemic-related workforce shifts, experts weigh in on whether these layoffs could benefit the industry.
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A new era of hospitality: Exploring mobile apps for accommodation
With the future of the Australian accommodation industry predicted to be mobile-app-centric, let's investigate the impact of PWA technology
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ChatGPT: Is automation the secret ingredient?
Op-Ed: Paul Hadida asks can Australia’s vibrant hospitality and accommodation industry leverage AI and automation to save time and money?
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Happy guests: The convenience of seamless check-ins
What are the benefits of self-service check-ins, how do they optimise operations while providing guests with a superior experience?
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