Friday, February 23, 2018

Tag Archives: Hotel

Invictus expected to hit Sydney room occupancy

Room occupancy in Sydney can expect a hit next year when the 4th Annual Invictus Games comes to town from October 18-29, 2018. To help prepare you for the influx of patrons, here are some key facts about the games you might not have known. HRH Prince Henry of Wales (Prince Harry) is the Patron and Founder of the Invictus Games, …

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Qantas named ‘most attractive employer’ in Australia

Qantas has been awarded Australia’s top employer in the Randstad Awards and aviation taking out the most attractive sector for the fourth year in a row. Qantas beat the VIC Government and the ABC to second and third spots respectively, with aviation being named the top sector thanks to financial stability, reputation and travel opportunities. Australians rewarded Qantas for innovation with …

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Classic Holidays rallies behind dust and dollars for Endeavour Foundation

Classic Holidays’ CEO Ramy Filo and Resort Operations’ Morrison Duncan will get behind the wheel as ‘Team Classic’ for the fourth year in 2017, raising Dust and Dollars for Endeavour Foundation. The duo will once again gear up the ‘Silver Gremlin’ and battle the eight day event in the Great Endeavour Rally Coral Sea Adventure from Yeppoon to Hervey Bay …

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Corporate travel industry must adapt to modern sharing economy

The ‘sharing’ economy is likely to affect corporate travel agencies unless they can prepare themselves to leverage the disruption to their advantage, according to business development director at ANZ, Murray Warner. “Just as Uber disrupted the taxi business, the corporate travel industry is concerned about how the sharing economy might affect their business models. Traditionally, many businesses have relied on …

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The renovation equation: turning new rooms into new profit margins

Maintaining facilities to the standards expected by guests, and determining how and when to upgrade those facilities, is one of the biggest challenges faced by any accom owner. It is a simple fact that eventually every property will need an upgrade. However, there are strategies that can be followed to minimise disruptions and maximise the potential benefits of a renovation. Accom owners that …

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Vivid Sydney’s lights heat up hoteliers’ winter nights

Last-minute demands for Sydney hotels will likely spike in coming weeks, with the ‘high voltage’ of arrivals in town for Vivid Sydney Festival. Expedia group data has revealed nearly 80% of stays were booked during the festival or within one month of the opening night in 2016, boosting occupancy and higher room rates during the traditionally quieter months, and visitor …

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How to remove friction from your guest’s hotel booking experience

Customer friction is one of many barriers that may prevent a traveller from completing their booking, but the good news is, it’s one of the easiest to solve. Customer friction is usually caused by a problem, or multiple small problems, that adversely affects the guest experience, causing the guest to abandon a booking or leave a negative review. Arising in …

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Mobile payments preferred by business travellers

The International Travel Management Study (ITMS) for 2017 has revealed almost half of business travellers worldwide have already made mobile payments (44 percent) and business travellers in the Asia Pacific region are even further ahead with 62 percent of all business travellers using this technology. However, although 44 percent have paid with a mobile device significantly more have made those …

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Chinese tourists create high demand for Australian hoteliers

Australia has created an enticing formula to entice more Chinese tourists by adding more flights, offering 10-year visas and promoting a better exchange rate, however some Australian hoteliers feel there aren’t enough hotel rooms in the country to keep pace with demand from China and other large international markets. Chinese tourism to Australia is at a record high, with more …

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Things hotel managers love to hear from guests

One of the key roles as a hotel manager is being able to draw the line between good and bad service, and when it comes to proving your hotel’s service quality to your guests it can often be quite challenging. What your guests tell you as a hotel manager usually needs to be taken as gospel, and if you believe …

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