With so much new hotel development underway in both Australia and New Zealand, design trends and changes can be difficult to keep up with. Accomnews spoke exclusively with Simon McGrath, chief operating officer for AccorHotels Pacific, to find out what’s new, what has changed, and where he sees development heading in the future.

A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes to giving friendly service. Accomnews explored why good customer service is harder to achieve than ever, and what it takes to create a holistic customer service experience for all demographics.

It’s rare to glance across any of Australia’s major city skylines without spotting a crane or development of some description. New residential and commercial properties are being developed at a steadfast pace, supporting not only population growth, but for some areas, an increase in tourism. Accomnews looked into which areas are on the rise, how they’re supporting growth, and what to expect in terms of development in the months and years ahead.

Drew Bowering from the Expedia group shared his top tips with Accomnews to help hoteliers strategically manage package offerings to attract diverse travellers and optimise revenue.

AccorHotels.com partnered with GFK research institute to find out what the ideal travel companion would be... 

Hotels have to consider guests when it comes to hotel products, but how often do they consider those who produce, farm or manufacture the products in hotel kitchens, guest rooms and bathrooms?

Accomnews speaks exclusively with Mantra Group regional general manager Winston Hall about how hotels can assist in preserving the stunning natural environments in which they’re located.

QT Melbourne is excited by the appointment of new executive chef, Andrew Harmer who will commence with the hotel beginning of October.

Strata living is becoming the preferred choice for many Queenslanders, with an increasing number making the switch from traditional houses to spacious apartments. According to Resort News contributor, Andrew Staehr, "we are seeing the long-term capital gains on apartment properties increasing at similar rates as houses."

Hotel decor typically includes anything from wall art to water features, or sculptures to pot plants – but what purpose do they serve?