Wednesday, August 23, 2017

TripAdvisor names Qantas as the best airline in Australia

TripAdvisor, announced the winners of its first annual Travellers’ Choice awards for airlines, recognising Qantas as the top airline in Australia and Emirates as the world favourite.

The awards honour 50 airlines overall, including top lists for the World, Europe, North America, the Middle East and Africa; as well as 16 regional winners. The awards also highlight top airlines by level of service, covering First Class, Business Class, Premium Economy and Economy.

Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travellers worldwide, over a 12-month period. The hallmarks of Travellers’ Choice award winners are outstanding service, quality and value.

TripAdvisor reviewers like Qantas for its ‘fantastic service’ and ‘good value, making it ’a pleasure to fly with’, with the airline scoring an average review rating of 4 out of 5 bubbles.

“We are proud to announce the inaugural Travellers’ Choice awards for airlines, to help travellers make the most well-informed air travel decisions, based on the experiences of the global TripAdvisor community,” said Bryan Saltzburg, senior vice president and general manager for TripAdvisor Flights. “The airline industry is investing billions of dollars in new aircraft and service enhancements to differentiate the flying experience and these awards recognise the carriers offering the very best experiences and value to the traveling public.”

Class of service global winners:

Best First Class: Emirates, United Arab Emirates

Best Business Class: Aeroflot, Russia

Best Premium Economy Class in the World: Air New Zealand, New Zealand

Best Economy Class in the World: Emirates, United Arab Emirates

Top 10 airlines in the world:

  1. Emirates, United Arab Emirates
  2. Singapore Airlines, Singapore
  3. Azul, Brazil
  4. JetBlue, United States
  5. Air New Zealand, New Zealand
  6. Korean Air, South Korea
  7. Japan Airlines, Japan
  8. Thai Smile, Thailand
  9. Alaska Airlines, United States
  10. Garuda Indonesia, Indonesia

Top 10 major airlines in Asia Pacific:

  1. Singapore Airlines, Singapore
  2. Air New Zealand, New Zealand
  3. Korean Air, South Korea
  4. Japan Airlines, Japan
  5. Garuda Indonesia, Indonesia
  6. All Nippon Airways, Japan
  7. EVA Air, Taiwan
  8. Asiana Airlines, South Korea
  9. Thai Airways, Thailand
  10. Cathay Pacific, Hong Kong

Methodology:

Winners were based on airline reviews submitted on TripAdvisor Flights from February 2016 to February 2017.

One comment

  1. Qantas used to be renowned for customer service ranked second to none – Now all I have experienced is Customer service ranked None. My daughter tried to reach Qantas – frequent flyer customer service last week – there was over 1 hr wait times on the phone – it was a medical emergency . This week I tried calling Qantas – to book an urgent flight on the phone – Less than 24 hrs before departure – again – over an hour wait – This is not customer service – This airline is investing its money in self promotion instead caring for customers as it used to – I wrote and email – requesting urgent response – and no reply . Instead I get stupid destinational offers – Im not going to book any offers id the airline i used to support does not support me.

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