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Quest takes home major industry award

Company named Most Outstanding Industry Support on back of its highest group revenue since inception.

Quest Apartment Hotels have won Most Outstanding Industry Support – Accommodation at the National Travel Industry Awards (NTIAs) held at the ICC in Sydney.

Quest GM Sales & Marketing, Anthea Dimitrakopoulos, who attended the event along with Managing Director at Ascott Australia, David Mansfield and the Quest team, said  winning the NTIA award comes down to the company’s dedication to collaboration at Quest.

“We are transparent and team players who work to ensure the clients of our travel business partners are always satisfied – not just with their rooms, but the depth of understanding we have around their needs,” she said.

“I’m incredibly proud of our passionate and engaged local Quest business owners and their teams, supported by our dynamic corporate sales team who work every day to breathe life into our purpose of making Corporate Stay Effortless. We just love what we do here at Quest.”

“Ultimately, Quest’s national accounts team are the safe pair of hands at the other end of a call for our travel business partners- we’ve taken calls at all hours to help accommodate anyone from athletes to police in the middle of the night – that’s the strength of our industry support.”

Ascott Australia Managing Director, David Mansfield, said Quest’s local business owners and their intimate community knowledge are the bedrock  used to build the accommodation partnerships that drive record success for the franchise family.

“Quest combines a growing national property footprint with committed sales teams and business owners, who together can offer the scale and capacity required to support travel professionals,” he said.

“After thirty two years of success with our travel partners, Quest’s flexibility in our offerings and our ability to execute complex client contracts means our support remains second to none.”

“Our ongoing ESG (environmental, social and governance) initiatives means we also deliver beyond the dollar value for our clients, leading and embodying the change we all want to see in business and within our communities.”

A unique point of difference for the company is the fact that Quest business owners kept their properties open throughout the pandemic. At a network level during COVID, Quest properties were sitting at approximately 50 percent occupancy compared to the 10 percent industry average. 

In the first six months of 2022, Quest sold 190,595 room nights to travel management company partners, an 8 percent increase on 2019, and has just delivered its highest group revenue since inception.

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