Industry
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Packer cashes in his chips at Crown Resorts
Crown Resorts, Australia's largest casino operator, faces a period of uncertainty after the shock resignation of billionaire director James Packer.
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Tattoo taboo – can ink spell disaster for job prospects in hospitality?
It’s a tricky space. For example, when staff want to roll up their sleeves, do employers write in special restrictions…
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The five easy steps to making guests happy
1) Keep things simple. It’s easier to relax when there’s less clutter. 2) Offer something authentic. If you’re a little…
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Children’s wellness getaways – is this the future?
For most of us, family holidays mean good times laced with a little anarchy. After all, there’s a reason why…
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Reduce booking abandonment with this easy fix
Showcase all room/property fees upfront. Nothing kills trust and transactions faster than hidden costs.
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Did you know your guests were doing this?
Twitter went into a meltdown over the weekend, after a hotel guest tweeted out a 'lifehack' for tricking the in-room…
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A hotel marketer’s guide to CRM
As the guardian of the hotel’s brand, the marketing manager ensures that all guest communications are on brand and on…
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How guests decide whether to buy on your hotel website
Creating trust, experts say, is not as simple as just touting your brand affiliation or TripAdvisor rating...
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Everything a guest needs is in the palm of their hand (reliant on your wifi!)
There has been a huge push for accommodation providers to start looking at guest entertainment.
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Guess the least hygienic part of a public washroom…
It’s not the toilet seat. I was surprised too. We’ll get to that in moment…
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