Management
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The hidden war behind hotel room rates
When the practice of margin-cutting by leading OTAs & their affiliates leads to price parity issues, margin erosion & customer…
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Leonie Looser creates community within her team
Leonie Looser the Executive Housekeeper at Hilton Sydney talks to AccomNews about creating community & reducing staff turnover
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A new era of hospitality: Exploring mobile apps for accommodation
With the future of the Australian accommodation industry predicted to be mobile-app-centric, let's investigate the impact of PWA technology
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Guestroom Management Systems: For energy efficiency & exceptional guest experiences
What is the best way to reduce your property's energy output and save on bills while also creating a seamless…
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Strategies to drive bookings & increase online visibility
Tapping into the expertise of three industry insiders who share some valuable tips and techniques on maximising revenue
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We need more than a definition change to fix Australia’s culture of permanent ‘casual’ work
Over 60% of accom & food services workers are classed as "casuals" many are “permanent casuals” but is “permanently insecure”…
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NSW Accommodation Award for Excellence for Nathan Brown
Sofitel Sydney’s Nathan Brown took home the award for concierge of the year and said he was honoured to receive…
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Three ways to boost team morale & attract new staff
With accommodation & food services the number one sector for staffing shortages, here are three simple ideas to help keep…
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Op-Ed: Why the link between employee & customer experience is key to increasing profits
Monique Richardson on reasons why improving the employee experience & aligning it to customer experience must be a priority
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Tips: How to avoid ‘bust’ as ‘revenge travel boom’ slows
A report suggests the so-called ‘revenge spend’ is waning: Global travel tech experts share insights on how to avoid a…
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