Management
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NSW Accommodation Award for Excellence for Nathan Brown
Sofitel Sydney’s Nathan Brown took home the award for concierge of the year and said he was honoured to receive…
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Three ways to boost team morale & attract new staff
With accommodation & food services the number one sector for staffing shortages, here are three simple ideas to help keep…
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Op-Ed: Why the link between employee & customer experience is key to increasing profits
Monique Richardson on reasons why improving the employee experience & aligning it to customer experience must be a priority
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Tips: How to avoid ‘bust’ as ‘revenge travel boom’ slows
A report suggests the so-called ‘revenge spend’ is waning: Global travel tech experts share insights on how to avoid a…
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Op-Ed: Australia’s winter season shows promising signs that international travel is warming up
Micheal Dykes looks at what’s happening in travel in two very different winter destinations: Gold Coast and Melbourne
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A trillion reasons to book direct
Australian moteliers are sick of forking out huge commissions which can swallow more than half their profits: Do OTAs have…
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Train your hospitality staff to elicit Kama Muta
Doug Kennedy on that 'warm & fuzzy' feeling: He says you can 'train' the spirit of hospitality but it's better…
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The rise of the Aussie pet vacay
Brisbane is among the top 10 destinations globally for pet holidays but are you keeping up with the latest pet…
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Save money, time & trees: Go digital!
Digital compendiums play an important role in enhancing your guest's experience from booking right through to post departure
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Unlock the key to revenue growth
Melissa Kalan will be one of the Speakers at Australia's Accommodation Industry Conference, Maximum Occupancy in Sydney next week
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