Management
-
Op-Ed: Why the link between employee & customer experience is key to increasing profits
Monique Richardson on reasons why improving the employee experience & aligning it to customer experience must be a priority
Read More -
Tips: How to avoid ‘bust’ as ‘revenge travel boom’ slows
A report suggests the so-called ‘revenge spend’ is waning: Global travel tech experts share insights on how to avoid a…
Read More -
Op-Ed: Australia’s winter season shows promising signs that international travel is warming up
Micheal Dykes looks at what’s happening in travel in two very different winter destinations: Gold Coast and Melbourne
Read More -
A trillion reasons to book direct
Australian moteliers are sick of forking out huge commissions which can swallow more than half their profits: Do OTAs have…
Read More -
Train your hospitality staff to elicit Kama Muta
Doug Kennedy on that 'warm & fuzzy' feeling: He says you can 'train' the spirit of hospitality but it's better…
Read More -
The rise of the Aussie pet vacay
Brisbane is among the top 10 destinations globally for pet holidays but are you keeping up with the latest pet…
Read More -
Save money, time & trees: Go digital!
Digital compendiums play an important role in enhancing your guest's experience from booking right through to post departure
Read More -
Unlock the key to revenue growth
Melissa Kalan will be one of the Speakers at Australia's Accommodation Industry Conference, Maximum Occupancy in Sydney next week
Read More -
Tips for Accom managers: How to create AI-generated content
I asked Chat GPT to write my management rights industry magazine editor’s note to illustrate how useful it can be…
Read More -
Premium produce & sustainable fare: A way to a guest’s heart
Awarding winning, Hatted Chef is redefining dining at QT Newcastle with modern sustainable fare & recipes passed down from his…
Read More