Management
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Brisbane hotel faces backlash over Brunei links
An Australian hotel could see bookings plummet following a high-profile celebrity campaign urging guests to boycott luxury escapes linked to…
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Selfie seekers urged to avoid Victoria’s latest tourism attraction
A lake in Melbourne’s Westgate Park has become the ultimate selfie backdrop after turning bright pink - but its blushing…
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Hotel developments mushroom as Pullman takes top gong
Australia’s busy accommodation market hit fever pitch this week, with new projects announced across the country.
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ACCC acts against Swiss travel giant over alleged system rorts
The ACCC has launched legal action against a travel company for misleading clients about an airfare add-on supposed to protect…
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AHA chief slates Airbnb over “concerning” campaign
The head of WA's Australian Hotels Association has accused Airbnb of inventing a sham community campaign, in an attack described…
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Can good AI transform the guest experience?
As travel becomes increasingly mobile-centric, accom properties have begun utilising mobile apps to drive loyalty and guest engagement. In reality,…
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Labor’s election win powered by hotels jackpot
The Australian Hotels Association imposed a one-off levy on pub poker machines to help bankroll both major parties and allegedly…
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Industry on tenterhooks over Booking.com parity drop
Industry leaders are urging Australia’s dominant online travel agent to follow Expedia’s lead and end rate parity clauses in its…
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Meet Australia’s newest tourism accommodation chief
Michael Johnson has been named the new head of peak representative body Tourism Accommodation Australia.
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Heart Failure: The leading cause of bad reviews
When you read a cross-section of negative comments from online reviews and guest surveys, it’s easy to recognise a common…
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