events
Is calendar integration the next step for accom?
Another day, another sharing economy innovation: Uber has launched a new app service that allows it to sync up with…
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News
Qantas named world’s safest airline
The top 20 safest airlines for 2017 have been listed by AirlineRatings.com from the 425 airlines it monitors. Top of…
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News
New Aussie travel agency rebrand targets travellers over 50
Now known as Seniors Holiday Travel Team, the new branding has been designed to appeal to the ever-growing market of…
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Industry
When millennials grow up: Part One
Globally the influence of Millennials on travel and on marketing has been profound. In the US, Millennials are as large…
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Industry
Can you describe your typical guest?
Sharpen your marketing’s effectiveness by first determining exactly who your target audiences are. Surprising fact: most hoteliers don’t know who…
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News
Gov’t warns about use of inflatable air loungers in water as ACCC investigates
Are guests allowed to use floatation devices in your accom property pool? Do you have safety measure in place? NSW…
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Industry
A complaint is like a carrot…
Recently I was asked by a long-term client to offer a training module specific to handing guest complaints. Now I’ve…
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News
First Hyatt Centric hotel in Australia to open in Hobart
Hyatt Hotels & Resorts announced a management agreement with Elizabeth Tasmania for a Hyatt-centric hotel in Hobart, the capital city…
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Industry
5 hotel sales tactics to jumpstart 2017
A fresh New Year brings a new opportunity to delight ownership with big results in group/event sales…but only if you…
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News
Time for regional tourism to shine? NSW government appoints new promo structure
The announcement of new boards to support NSW’s regional tourism will hopefully lead to a renaissance in visitor numbers and…
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