Saturday, October 21, 2017

Tag Archives: HMSA

Hotel pipeline for September 2017

The Asia Pacific region reported 288,850 rooms in 1,241 projects In Construction for the month. Based on number of rooms, that is a 20.9 percent increase in year-over-year comparisons.

Read More »

How to satiate a guest’s subconscious

Colour psychology dates back to the late 1800s, when Swiss psychiatrist Carl Jung started to consider the impact that colour could have on one’s mood and recovery from stress. He’s famously quoted as saying: “Colours are the mother tongue of the subconscious”; a theory that several researchers and psychologists have expanded on throughout the past century.

Read More »

CRM success is built on partnerships

Participating in a recent panel discussion in Toronto sponsored by Global Hotel Alliance (GHA) alongside experts from Acxiom, Serenata, Oracle and Cendyn served to be a truly enlightening hour and half on the future of customer relationship management (CRM).

Read More »

Get with the times: customer service

A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes to giving friendly service. Accomnews explored why good customer service is harder to achieve than ever, and what it takes to create a holistic customer service experience for all demographics.

Read More »

The power of packages

Drew Bowering from the Expedia group shared his top tips with Accomnews to help hoteliers strategically manage package offerings to attract diverse travellers and optimise revenue.

Read More »