Quest Apartment Hotels recognised its outstanding properties and staff members at the company’s annual gala dinner in Melbourne.
Read More »Do you train your team to be locally authentic?
The phrase 'local authentic experience' has been tattooed on every hotelier's back ever since it started to trend five or ten years ago - yet many properties have some serious shortcomings in this area...
Read More »The new rules for hotel coffee service
Hardly a drug, coffee is not only big business but an aspect of our culture that continues to generate profit.
Read More »What happened to guest satisfaction surveys?
Hotels have always had comment cards and customer satisfaction surveys but somewhere along the lines guests lost faith that this time-honored system produced real change.
Read More »Pan Pacific Perth partnership
Pan Pacific Perth has announced that it is the official accommodation venue for the largest Spartan Race ever staged on Australian soil.
Read More »Saraceno signs with Mantra Group
The $1 billion mixed-use development in Clayton is the largest ever undertaken in the city and includes a range of residential, hotel and serviced apartment accommodation.
Read More »New $1B development in Melbourne’s south-east
Saraceno Group's $1 billion mixed-use development is coming to Clayton, one of the fastest growing employment corridors in Melbourne's south-east, 20 kilometres from the CBD.
Read More »InterContinental Perth City Centre now open
InterContinental Hotels Group has unveiled InterContinental Perth City Centre – the sixth InterContinental hotel in Australia.
Read More »Hotel pipeline for September 2017
The Asia Pacific region reported 288,850 rooms in 1,241 projects In Construction for the month. Based on number of rooms, that is a 20.9 percent increase in year-over-year comparisons.
Read More »How to satiate a guest’s subconscious
Colour psychology dates back to the late 1800s, when Swiss psychiatrist Carl Jung started to consider the impact that colour could have on one’s mood and recovery from stress. He’s famously quoted as saying: “Colours are the mother tongue of the subconscious”; a theory that several researchers and psychologists have expanded on throughout the past century.
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