35 years young and continues to shine…

Located within the hub of Surfers Paradise but with the serenity of absolute river frontage, is the popular resort of, Moorings on Cavill.

The position of this lovely resort could not be better. It can be found right beside the peaceful Nerang River with its enchanting views, yet it is within the core of dynamic Surfers Paradise. This world renowned tourist belt is famous for having some of the most beautiful beaches in Australia, eclectic shops, delightful restaurants and energetic nightclubs. All that Surfers Paradise has to offer is on the doorstep of this resort.

Moorings on Cavill is an apartment hotel and its exquisitely renovated units are generous and modern; like a home away from home with a full kitchen and laundry. The apartments are very comfortable for families, not to mention convenient, but it is not just families who are attracted to this resort. There is a heated pool for all year around swimming, a lovely BBQ area, preened gardens, sauna, spa and a fun and safe kid’s pool, along with a games room. A free parking space is also offered to their guests.

The building was built in 1979 during a very different era, when space was still freely available in Surfers Paradise. If the building could talk it would tell some fine tales about the 35 years of development that has occurred over that time!

In Oct 2013 Phoenix Fu, who is a fully licensed real estate agent, along with her business partner bought the management rights for Moorings on Cavill. Phoenix had experience of international tourism, events and conferences where she focussed on the Chinese market and she also had retail business experience in Brisbane.

Her partner had experience in managing permanent rental buildings and they had been keeping a keen eye on the management rights industry with an intention to buy. They noticed that the Gold Coast, in particular, was showing signs of growth. They also smartly considered all the investment occurring in the area due to the 2018 Commonwealth Games and began to focus upon buying Gold Coast management rights.
Alex Cook from Resort Brokers provided them with valuable information about management rights and market trends specific to the Gold Coast and, after much thought they chose the Moorings on Cavill because of, “its fine reputation, its wonderful location and the standard of the renovation that had already occurred”.

The purchase went ahead assisted by Mike Phipps at Mike Phipps Finance, accountant Tony Rossiter at Holmans and Trent Pevy at Pevy Lawyers.

This great building had been very lovingly taken care of but more importantly for Phoenix, as soon as she walked inside she says, “It just felt like home”. The building has been thoroughly renovated. Most recently the lifts have been modernised and the BBQ area has been rebuilt with new roof cover, sink, tiling and lighting. A new intercom system is being installed and was finished at the end of August. The feedback from guests about the renovations has been encouraging, especially from the guests who remark so positively on TripAdvisor.

In fact the Mooring on Cavill’s guests react positively to everything that the resort has to offer and consequently they have been rated #1 on TripAdvisor for Surfers Paradise. Most recently they have also been awarded the Excellence Award and Traveller’s Choice award by Trip Advisor. Phoenix says, “When we first took over in October 2013, we felt the pressure of already being #1 on TripAdvisor as the previous managers were wonderful and they had built an excellent reputation.”

Obviously it is a huge task to fill the shoes of such celebrated and established managers and it is remarkable that these new managers have exceeded all expectations! Phoenix says, “It has been nearly a year since we took over and we did a great job to win 2014 TripAdvisor Excellence and Traveller’s Choice awards.

Not only have they achieved this fabulous TripAdvisor acknowledgment of their popularity but they have also managed to increase owners’ income this financial year compared to the last. Phoenix says, “This is really important achievement for us, we are very proud.”

This past year has been a huge learning experience for both of them. Dealing effectively with different guests, from diverse backgrounds and cultures along with all the (sometimes manic) day-to-day organisation and administration that is involved in running a busy management rights business has been very big learning curve for them. They had to learn really fast and with help from the previous manager and Erin Buttigieg, their inherited receptionist, they worked together to achieve the best for the owners, tenants and guests.

Erin is Moorings on Cavill’s legendary front desk receptionist. She is remarkable and gains a mention in many of those glowing TripAdvisor reviews that Moorings on Cavill can boast about. Pheonix says, “Erin’s qualities are fabulous with excellent customer service skills and she is kind hearted, always willing to lend a hand to our guests who all speak very highly of her.”

Their best advice to other new owners is, “Work closely with the body corporate for the good of every party and ensure that your customer service is given top priority.” Phoenix stresses the importance of taking time away from the building she says, “This is not a normal ‘couple’ management team, we are friends so we shift our working schedule to allow us to have our own life away from the building. We get refreshed and recharged and then come back more enthusiastic for our daily work.”

Phoenix also explains that the Moorings on Cavill is a special place because it has a long list of very loyal guests, those who have continued to return for more than 20 years. This is unique because it means that the resort has seen so many beautiful families grow and expand over the years. Phoenix feels very privileged to have recently received a gift of beautiful black and white family photographs, showing Mooring on Cavil from 20 years ago

With many reviews like, “We would definitely recommend Moorings and would love to stay there again. A huge thank you to the staff for a wonderful experience and great memories at Moorings” from Sheridan P of Wollongong, and “I’ve stayed in Surfers a few times over the past 30 years, and this is by far the best views and accommodation I’ve experienced there, especially for the very reasonable price” from Mark T, it is obvious that this resort is very loved by its guests.

Guest’s definitely love Moorings on Cavil but it is also loved by its managers. Phoenix says, “We love managing the Moorings, we feel very lucky to be able to meet so many people from so many different places. To communicate with our guests and learn interesting things from them and all the different cultures is what makes our job the best job in the world.”

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