Thursday, August 16, 2018
Did you know your guests are probably doing this? Photo Credit: @Oog

Did you know your guests were doing this?

Twitter went into a meltdown over the weekend, after a hotel guest tweeted out a ‘lifehack’ for tricking the in-room card access. 

This twitter user shared a photo of a standard keyless card access point in a guestroom, with a supermarket loyalty card  used to trick the system into turning on the room’s electricity. This allowed the guest to leave the room with their keycard without the electricity automatically switching off. 

The simple tweet had people arguing over the mechanism of the in-room card electronic access systems, and why hotels use them. 

 

As someone who’s been reporting on the hotel industry for many years, I was shocked that so many people said they had never come across hotels with keyless access systems before… I wasn’t the only person with that sentiment, either:

Lots of people also responded to the viral tweet saying they’d spent years requesting multiple room keys so that they could charge devices and have electricity in their guestroom while they went out. This new ‘hack’ would mean they no longer needed to request multiple keys. 

If this is a lifehack that catches on, it’s one that’s quite difficult for property management to monitor or control. But is this something that accom managers are worried about? In terms of energy efficiency, it raises further questions about how to get tourists to care about energy savings. 

Did you know guests were doing this?

As a key reason for this tech installation is energy saving, how do you feel about guests ‘overriding’ the system? Is it a lifehack that you think the manufacturers of these products should prevent?

 

About Rosie Clarke

Rosie Clarke
Rosie Clarke is the editor of Resort News and Accom Management Guide as well at their digital home, accomnews. You can reach her at any time with questions or submissions.

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2 comments

  1. This is not something new. Guests have been cheating key card systems since they were introduced.

    On average, guest rooms account for 90% of wasted electricity usage. Of this, the biggest drain by far comes from the Heating, Ventilation & Air Conditioning (HVAC) system, which typically uses between 70% – 90% of the energy consumption. So electricity is most commonly wasted when the HVAC is left on when a guest isn’t in the room. It’s no major issue to leave power points running.

    The answer to saving energy requires a technological solution. One that’s built on intelligent automation and doesn’t rely on the guest having to do anything. An automated solution can be programmed to “turn off” or “set back” the HVAC system when the room is unoccupied.

    Footnote:
    With regards to keycards, it’s still early days but as more and more hotels move to mobile keys, where the guest smartphone acts as a virtual key, a guest won’t have a physical key card to insert in the keycard slot.

  2. Once found a stainless steel fork jammed into one of our slots, seriously!

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