Tuesday, October 16, 2018

How to avoid renovation devastation

Renovation – it’s a word to strike chill into the hearts of the most hardened accommodation providers.

There comes a time, though, when descriptions like “faded décor” and “bit dated” start creeping into your Trip Advisor reviews.

Meeting guest expectations is the challenge for every accommodations provider – whether you’re running a B&B in Bermagui or a resort in Redland Bay.

Larry Mogelonsky of Hotel Mogel Consulting Limited has some pointers we feel it’s essential to remember.

Budgets never last for longer than the time they were created

Larry says: “There are more ways for costs to overrun than you can count. It’s natural to use a renovation to augment deep cleaning, upholstery renewal, upgraded security systems, LED conversions and any other new technologies. It all adds up!”

What lies beneath?

Planning and budgeting should involve a thorough assessment of the infrastructure behind your walls. Unforeseen wiring and plumbing issues can spark time blow-outs and flood you with time delays.  

Don’t DIY

As Larry says: “You have a hotel business to run, not a construction site. Don’t even think of doing both simultaneously”. You need someone who will manage the project on your behalf. 

Stay in touch

There are always unexpected issues. If you’re not regularly on-site, decisions will get made by people with good intentions but no direct access to your brain. Power points and light switches won’t fit into your minimalist masterplan unless you’re on hand to specify where they should be hidden.

Create a deadline

Be realistic about the length of time you can afford to have your property out of action. Make sure everyone knows your deadline and sticks to it. Larry says: “You decide what the maximum tolerable length of agony is that your property can endure before irreparable damage is done to its occupancy and reputation.”

  • Don’t let ‘What If?’ become ‘WTF?’

Want to move a door, reposition a switch or add a dimmer? Most contractors will never say no. Larry says: “Just about anything can be built or modified; it is merely a matter of time and materials. So, be careful what you ask for, as your whimsical idea may be converted into reality but at a price too hefty to properly bear.”

Take plenty of photos

The time will come when you’ll look back on the whole bad dream with fondness, and an appreciation of how much better everything but the bank balance looks. Try to image the best angles and where you stood, so that you can replicate them exactly with the new look. The before-and-after comparisons may help justify any cost overruns.


About Kate Jackson

Kate Jackson
Kate Jackson is the editor of Accomnews. You can reach her at any time with questions or submissions: [email protected]

Check Also

Sydney’s new cool led by ground-breaking hotels

Not since before the 2000 Olympics has the city seen a fervour of hotel building and renovation - and this time around, the newbies are all decidedly different.

Home invasion: Marriott embraces share economy

Marriott International is further blurring the lines between homeshares and hotels with the announcement it will expand its London homesharing pilot to encompass Paris, Rome and Lisbon.

Magnificent managers mentor to the max..

If your accommodation is looking to improve guest service satisfaction, one of the first steps mid-level managers should do is evaluate how they’re mentoring or developing front-line staff.

Leave a Reply

Your email address will not be published. Required fields are marked *