Unlocking advancements in door lock technology
Smart lock security offers real-time monitoring, instant intruder alerts, remote locking & the ever-advancing technology offers much more…
Hotels and accommodation properties recognise that safety and security must be a top priority when it comes to guest experience. That’s why so many properties are installing the latest in smart door lock systems.
Beyond the peace of mind that robust smart lock security offers like real-time monitoring, instant intruder alerts and remote locking, the ever-advancing technology offers much more…
For guests
The convenience of seamless access: Guests no longer need to fumble with traditional keys or key cards or endure long check-in queues. Accessing accommodation is now as simple as a tap on their smartphone, retrieving electronic guestroom keys from a digital wallet, or a quick PIN code entry.
Flexibility: Allows guests to access their guestrooms on their terms.
Personalisation: Guests can customise their room settings for entry to their room.
Contactless experience: Particularly relevant in a post-pandemic world, smart door locks minimise physical touchpoints, enhancing hygiene.
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For the industry
Smart door lock technology elevates the guest experience, but an increasing number of operators also recognise the benefits to their bottom line. Here are some ways that smart door lock technology is shaping the accommodation industry.
Mobile access and digital keys have revolutionised how guests interact with lock systems. Remote features allow for virtual check-outs and access modifications from anywhere, putting control directly in the hands of the guest and freeing up hospitality staff to concentrate on other duties.
Integrated lock systems seamlessly connect with a Property Management System (PMS) enabling real-time data exchange. Reservation details automatically generate temporary access codes, streamlining the check-in process. This integration improves staff efficiency, for example, housekeeping can be promptly informed upon check-out, ensuring a swift room turnover.
Integration: A guest’s smartphone, digital wallet, or smart key can be tracked from check-in. When the PMS sends a message signalling the arrival of a new guest, the room can be pre-heated or cooled to the perfect temperature, and as the guest enters the room, the blinds open, lights come on, and a welcome message is displayed.
When a property engages this system and room sensors determine guestroom occupancy and effectively manage the environment, it not only elevates the guest experience but also saves energy and reduces costs for a property.
Importantly, it is a way to reduce environmental footprint and set a property on a path to Net-Zero, while providing guests with a more sustainable stay.
According to Steven Barnwell, Sales Manager, Vintech Systems, guest room management and energy management is another ‘wow’ solution that provides a programmed environment for guests.
He said: “Programming to the in-room RCU (Room Control Unit) or directly to the Smart Thermostat allows for automated energy and environmental control increasing guest comfort, while also providing significant energy and infrastructure savings.”
Internet of Things (IoT) connectivity has transformed lock systems into smart and responsive components of a broader hotel ecosystem. IoT-enabled locks feature sensors and connect to a centralised system for real-time monitoring of access points. This connectivity enhances security while seamlessly integrating with other hotel systems to provide personalised guest experiences. IoT technology contributes to overall safety, operational efficiency, and guest satisfaction.
Installing the most advanced door lock technology isn’t just about keeping up with the times; it’s about charting a course toward a safer, more personalised, more sustainable, and ultimately more competitive future in today’s hospitality market.
Unlocking the future
The journey of innovation in door lock technology is far from over. Exciting predictions include biometric enhancements, voice activation, AI-driven personalisation, blockchain security, interconnected smart ecosystems, enhanced mobile integration, and even the integration of augmented reality (AR) and virtual reality (VR) technologies, all aimed at enhancing the guest experience and improving sustainability efforts.
Michael Benikos CEO, Assa Abloy explained how operators can keep up with rapidly advancing door lock technology.
He said: “With advances in technology continuing to occur at an ever-faster rate, the industry is understandably seeking out solutions that are future-proof and able to sidestep the need for frequent replacement. Door locks are no exception and further need to contend with the fact that security requirements are constantly evolving to keep up with any newly discovered potential vulnerabilities.
“To address these issues, the most advanced door lock solutions are now taking a scalable, modular approach to components. This importantly allows such locks to have their hardware updated as security technology improves and as industry trends evolve.
“Key to staying in line with modern guest preferences and expectations is also the enhanced flexibility and customisation that these door lock solutions offer.
“Thanks to a modular design, integrations with third-party services and systems can now be much more seamless and easy to perform- even with solutions that have yet to be launched and be made available to the industry.”
Mandy has over 17 years of accommodation and tourism industry writing experience and is Editor of AccomNews & Resort News, Publisher of SchoolNews & Director of Multimedia Pty Ltd. She is a retired registered nurse with a 25-year NHS career that followed a few unforgettable years in hotel housekeeping.
