Industry
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Safety now a predominant criterion for travel
In the past 12 months, appalling acts of terrorism across Europe, and more recently South East Asia, have taken a…
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Eliminate unnecessary friction in your booking engine to watch revenue climb
Remember the days of arranging a taxi cab to take you to the airport? You would call the cab company,…
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Loyalty program retooling focusses on personalisation
With online travel agents winning the war on accommodation bookings worldwide, hotel companies are revisiting loyalty programs as another marketing…
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More disclosure when buying strata in Queensland, report suggests
Body corporate managers frequently assist in the sale of units by providing a body corporate certificate that includes certain information…
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The six golden rules of responding to guest reviews
Whether scathing or glowing, every guest review is a golden opportunity for your hotel to shine or stumble. Guests trust…
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A realistic bonanza or expensive ego trip?
A challenge for the South East Queensland region to host the 2028 Olympic Games is, amazingly, progressing to its second…
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The important role of a committee member: what’s involved?
Body corporate committees have the day-to-day responsibility of ensuring the body corporate’s affairs run smoothly. Depending on the scope of…
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Loan conditions and refinancing: it’s not that hard
In our last article, we talked about our view that we are moving into a tighter credit environment in which…
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Forget your hotel: it’s all about emotions
Charles Revson, the founder of Revlon Cosmetics, famously said: “In the factory, we make cosmetics. In the store, we sell…
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What every accom provider should be doing before 2016 ends
Here are five must-do tasks to ramp up for your 2017 revenue goals: Evaluate the true needs of your hotel’s…
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