Monday, October 22, 2018

Tag Archives: hotel guests

The five easy steps to making guests happy

1) Keep things simple. It’s easier to relax when there’s less clutter. 2) Offer something authentic. If you’re a little country cottage, don’t prioritise heated floors & cable TV. 3) Lose the focus on technology. People like to get away from it all. 4) Offer genuine service through staff that truly enjoy interactions with people. 5) Embrace what makes you different and don’t be afraid to try something new.

Read More »

Awkward hotel lobby moments, GOODBYE 2017

It's been a long year and as it's our last ever newsletter for 2017 (expect us back in your inbox again January 11), we thought we'd leave you with some awkward moments shared by accom guests (and possibly some staff).

Read More »

Choice Hotels adds more rooms to Melbourne offering

Choice Hotels Asia-Pac, one of Australia’s largest hotel franchise groups, has announced the addition of Comfort Hotel East Melbourne to its portfolio of Victorian properties. Comfort Hotel East Melbourne is a modern and fresh take on CBD accommodation, offering 51 self-contained superior rooms and deluxe suites. Ideally situated in leafy East Melbourne, the hotel is positioned only a 15 minute …

Read More »

Housekeepers: an easy target for sexual harassment

Hotel housekeeping staff can often describe tale-after-tale of inappropriate guest behaviour, most of which they can laugh off. Many, however, can also detail more serious behaviours, from naked guests answering the door to inappropriate touching or even being cornered in a quiet room by an amorous guest who is requesting “extras”! Sexual harassment in hospitality hit the international news this month …

Read More »