3 steps to finding the perfect resort wifi provider
Are you constantly fielding complaints from guests who are fed up with the quality of your resort wifi? It can be frustrating when your resort’s reputation is hindered at the hands of your current internet provider but where do you begin in finding a new one?
Never fear, help is here! Follow these three key steps to finding a good internet provider and you won’t ever have to face the wrath of disappointed customers again.
Do your research.
In this day and age, the Internet is everywhere. Broadband is a familiar term in societies all over the world and there are many companies out there offering the same service. What you may not realise is that some of these companies are worlds apart when it comes to the level of the service they offer.
First thing’s first, do your research. The rise in the digital age has allowed greater transparency when it comes to weeding out the cowboys from the best. All you need is the helping hand of your trusted search engine and you can compare the price, packages and services of almost every Internet provider near you.
This can have its limitations though, so make sure you make contact with all the companies you’re considering and find out if their deal is real, after all the level of service you receive at the first point of communication is what you can expect all the way through. Look for providers who specialise in wifi for buildings like yours, you know you’ll be in good hands when you find them.
After sale service is key! Help when you need it.
It’s no secret that the wifi game is moving fast and the necessity for Internet providers to offer a point of difference is increasing. Often, we become so preoccupied with getting the Internet connection set up as soon as possible, we forget about what ongoing maintenance is required to keep your wifi working at its best.
The best Internet providers out there have ongoing maintenance plans in place for each customer to decrease the risk of error down the track. Even the most top end wifi modems and access points require tuning every four to five months. This will prevent the system from becoming outdated and fault free wifi is imperative to keeping customers happy for the entire length of their stay.
Trust your judgement.
Because so many things are easier dealt with over the Internet these days, it can be difficult to get that personal level of service we so desire. When selecting an Internet provider, it’s not only important that you receive a consistent level of care from your initial enquiry, to the after sales support, it’s also essential that each person you deal with, whether it be a sales representative or a technical support person, has a high level of industry knowledge and is well informed in regards to your case.
At the end of the day, it’s unfair for your guests to be faced with a level of service that not even you as a resort manager are happy with. Most companies will offer an information document to their enquiries; it’s a great place to start!
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