Wyndham Vacation Resorts Asia Pacific has announced that Michelle Hoy has been given responsibility for overseeing Ramada Shoal Bay at Port Stephens in New South Wales.
Michelle has been promoted to the newly created position of executive assistant manager at the resort, which means she has responsibility for day-to-day operations and reports directly to the manager of all Wyndham’s resorts in New South Wales.
Michelle joined Ramada Resort Shoal Bay in July 2014 as a front office supervisor and has been promoted into a variety of roles during that time, including conference and events manager, reservations manager and revenue and yield manager.
With a decade’s experience in hospitality, Michelle brings to the position valuable knowledge about almost every facet of the industry – particularly food and beverage, conferencing, events, reservations and management.
Senior vice president resort operations and property development, Matt Taplin, says the new executive assistant manager role will further build the resort’s reputation in New South Wales and over Australia.
“Across her two years of employment with Wyndham, Michelle has been instrumental in the operation of the resort and has consistently improved guest experiences,” Mr Taplin said.
“Going forward, Michelle will continue to enhance the strong relationships with our guests and stakeholders and encourage all resort staff to do the same.”
Located just 30 minutes from Newcastle Airport, Ramada Shoal Bay is the ideal base for exploring the beautiful Port Stephens region. Local activities include whale watching (seasonal), dolphin watching, dinner cruises, camel riding, sandboarding and visiting the Shark and Ray Centre.
The resort offers four restaurants and five bars (seasonal), a fitness centre with indoor pool and gym, an outdoor lagoon-style pool and conference facilities suitable for up to 300 delegates.