Quest Collingwood: From local favourite to national leader in hospitality
The apartment hotel, which opened just 16 months ago, was honoured with three prestigious awards at the recent Quest National Conference
Quest Collingwood, a rising star in the accommodation industry, has been celebrated on the national stage for its exceptional commitment to guest satisfaction and community involvement. The apartment hotel, which opened just 16 months ago, was honoured with three prestigious awards at the recent Quest National Conference held at Uluru.
The business, managed by Stephanie Robertson, Kane Robertson, Ben Burns, and Roberto Salicio, took home the National Franchise of the Year Award, the Regional Franchise of the Year Award for Victoria and Tasmania, and the National Guest Experience Achievement Award. These accolades underscore Quest Collingwood’s dedication to delivering an unparalleled guest experience and its significant impact within the local community.
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“We are truly honoured to be recognised with these prestigious awards,” said Kane Robertson, Co-Owner of Quest Collingwood. “Our focus has been on building the business, delivering exceptional service to our guests, and supporting our local community. Winning these awards is a testament to our team’s hard work and dedication to doing the basics really well.”
The recognition of Quest Collingwood not only highlights the success of the business but also marks a proud moment for the Collingwood community.
The team at Quest Collingwood has made it their mission to offer a personalised guest experience, with a strong emphasis on getting to know their guests and making their stays in Collingwood comfortable and memorable.
Ben Burns, Co-Owner of Quest Collingwood, emphasised the importance of their guest-centric approach: “Our team is at the front desk every day, getting to know our guests and ensuring their stays are enjoyable. It’s the little things that make a big difference, and that’s what we focus on. Some of our guests stay with us for a month or two, which is great as you really get to know them.”
Beyond its commitment to guest service, Quest Collingwood has also been an active participant in community initiatives. Recently, the business donated $5,000 to St Vincent’s Hospital to purchase new maternity chairs for the children’s ward, demonstrating its dedication to supporting local causes.
“We believe in being more than just a place to stay — we want to be an integral part of the community,” said Kane Robertson.
David Mansfield, Managing Director of The Ascott Limited, Australasia, acknowledged the significance of the conference and the achievements of the award winners. “Our annual conference is a wonderful opportunity to celebrate the outstanding achievements of our franchisees. We congratulate Quest Collingwood on this important recognition.”
As the largest and fastest-growing apartment hotel operator in Australasia, Quest Apartment Hotels continues to set the standard for accommodation solutions that combine the comforts of home with the convenience of hotel services. With over 160 properties across Australia, New Zealand, and Fiji, Quest remains a leader in the industry, providing exceptional service to both business and leisure travellers.
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