Electric carts are indispensable tools in the accommodation sector—no longer limited to the fairway, they’re widely used throughout resorts, hotels, and caravan parks.
It all started with six car batteries and a rickshaw.
More than 90 years ago, a disabled golfer in Florida named Lyman Beecher strapped extra wheels and a battery pack to his golf buggy, unknowingly sparking the invention of the electric golf cart.
Since then, these modest machines have come a long way. Today, electric carts are indispensable tools in the accommodation sector—no longer limited to the fairway, they’re widely used throughout resorts, hotels, and caravan parks. They ferry guests, haul linen, deliver food and beverages, and support maintenance operations across expansive properties.
For operators, the right cart can do more than move people and goods—it can improve efficiency, cut operational costs, and enhance the guest experience. From passenger comfort to power systems and performance on rough terrain, here’s what you need to know when investing in utility and service carts.
Guest movers
Comfort, capacity, and quiet operation are top priorities when selecting carts for guest transport. Whether they’re used to transfer guests from reception to their rooms or for scenic tours around a resort, these carts need to balance functionality with a smooth, enjoyable ride. Operators should consider seating configuration, weather protection, accessibility, and safety features such as seatbelts, lights, and indicators.
Utility carts
From housekeeping and linen runs to landscaping and maintenance, utility carts must be reliable workhorses. These carts often need higher load capacities, extended range, and the ability to handle various terrains. Drive types (2WD vs 4WD), body style, and tray configuration can all make a difference depending on the task at hand.
Power and efficiency
Operators now have access to a range of power options: electric, petrol, or hybrid. Electric carts have surged in popularity due to their lower emissions, quiet operation, and ease of maintenance. Lithium battery technology continues to improve, offering longer range and quicker charging, making these models ideal for resorts and caravan parks aiming to improve their sustainability credentials.
Safety and compliance
When used in high-traffic or guest-facing areas, carts must adhere to strict safety standards. Important features include seatbelts, electromagnetic parking brakes, audible alerts, and lights. Operators must also consider compliance with local regulations, particularly if carts are used on shared paths or roadways.
Image courtesy of Carts&Parts. Rear-Tray-Up.
Customisation and accessories
No two properties are the same, which is why customisation is key. Wet weather covers, luggage trays, fridge-sealed compartments, tipping trays, and removable seat covers are just some of the accessories that can adapt a standard cart to a specific hospitality environment. The right modifications can improve operational efficiency and extend the life of your fleet.
What should operators consider when purchasing a guest mover?
The right cart solutions can enhance efficiency, reduce costs, and improve the guest experience, but it’s essential to buy from a reputable supplier. Operators should look for well-built carts backed by parts availability, technical support, wiring diagrams, and servicing.
Image courtesy of Carts&Parts
Warranty and after-sales support are especially important. Batteries are the most expensive component, so investing in a high-quality lithium battery with a full replacement warranty is a smart move.
Advanced features like brushless AC motors and electromagnetic park brakes add both safety and long-term value. Electric carts are quiet therefore, customers sometimes want audible buzzers fitted.
How important are capacity and comfort?
Guest movers come in all sizes—from four-seaters to 14-seat shuttles—so capacity really depends on the property’s needs. Flexibility matters. So, consider looking for carts that have a rear seat configuration that allows for them to be converted into a fold down luggage tray.
As for comfort, most accommodation businesses aren’t expecting luxury—they’re buying a workhorse, not a sports car. That said, overall comfort is still understandably an important factor; therefore, weather protection, in the form of curtains and soft seat covers, can improve the ride for both guests and staff.
Image courtesy of Carts&Parts
What should buyers look for in utility and linen carts?
Load capacity is critical. Most housekeeping carts carry around 350kg and should offer stability and easy manoeuvrability. Long wheelbases help with weight distribution, and weather-sealed compartments with side and rear doors are a big advantage for daily operations. Tipping trays and fixed trays are also popular for maintenance tasks.
Are petrol carts still being used?
Not often. Lithium battery technology has improved to the point where electric carts are now the clear choice for resorts and parks. Petrol models are noisy, higher-maintenance, and generally seen as outdated, though you might still find them in remote locations without charging infrastructure.
Is demand for electric carts increasing?
Absolutely. After decades of trading in the industry, we’re seeing demand for carts rise consistently year after year. As more businesses prioritise efficiency and sustainability, interest in electric carts, of all types, continues to increase.
I first came across electric carts at a trade event overseas and was immediately intrigued by their potential in commercial and accommodation settings. With a background in engineering and project development, I saw how they could solve a range of operational challenges across large properties.
Image courtesy of Hawk Carts. Yak SWB Utility.
What sets electric carts apart in hospitality environments?
The environmental benefits are a major draw—zero emissions and no need for fuel make them ideal for operators looking to reduce their footprint. They’re also much quieter than petrol alternatives, which is a big plus in guest-facing areas. On top of that, the maintenance requirements are generally lower, as electric motors have fewer moving parts and tend to last longer.
What key features or trends are emerging in the market?
There’s growing interest in advanced safety features, extended battery life, and carts that are rigorously tested for both comfort and performance. Accommodation providers want reliability, efficiency, and the ability to customise carts to suit different tasks. Durability and all-terrain capability are becoming especially important for regional or coastal properties.
Can electric carts handle rough terrain or remote conditions?
Yes—if they’re built with the right specifications. It’s important to choose carts designed for the demands of the environment, whether that’s hills, gravel paths, or longer distances between facilities. While electric models are well-suited to most hospitality operations, in very remote locations where charging infrastructure is limited, hybrid carts would be a suitable alternative option to consider.
In general, how long should a battery last?
At least all day. You’ll get 80 to 100 kilometres without a problem.
How has demand evolved in recent years?
The interest has grown significantly. Electric utility carts have shifted from being a niche option to becoming an essential operational asset. More operators now understand the long-term benefits and are incorporating them as standard in their fleets.
Grantlee Kieza OAM has won three Queensland Media Awards, two Australian Sports Commission Awards and has been a finalist for the Walkley and News Awards and for the Harry Gordon Award for Australian sports journalist of the year. In 2019 he received the Medal of the Order of Australia for his writing. You can find more of his work in our AccomNews & Resort News print magazines.
He has written 22 acclaimed books, including bestsellers Hudson Fysh, The Kelly Hunters, Lawson, Banks, Macquarie, Banjo, Mrs Kelly, Monash, Sons of the Southern Cross and Bert Hinkler.
