Housekeeping
You’ll be amazed at what guests will pilfer from rooms
To steal or not to steal, that is the question. Finally the answers to what you can and can't take…
Read MoreThe stomach-churning truth about accommodation’s biggest enemy
There's no doubt that roaches are revolting. But new research shows there's an even darker side to the creatures that…
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Do the little things matter?
Luxury is a term that is bandied about the industry far too often, with accommodation providers self-appointing their offerings as…
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Housekeepers: an easy target for sexual harassment
Hotel housekeeping staff can often describe tale-after-tale of inappropriate guest behaviour, most of which they can laugh off. Many, however, can…
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The revolution: what you need to know
Question: who needs to wash clothes? Answer: everyone! Washing clothes is as necessary as food and shelter and therefore coin-operated…
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The importance of mattress cleanliness
When customers review hotel rooms, cleanliness rates high on the list of priorities. I have spoken to many hotel housekeeping…
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Where you bin?
A strategically placed hotel-room bin will inspire good guest behaviour, minimise waste and save money. But which bin and where…
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Modern steam cleaning both efficient and versatile
Strange as it might seem in this digital age of disruptive new innovations, the ‘old’ technology of steam still deserves…
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Manager? Try the ‘A Team’ at Noosa Lakes
Noosa Lakes resort sits opposite the Noosa River on the magnificent Sunshine Coast. Surrounded by nature, the property is positioned…
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Bat-mobile or battered mobile?
The housekeeping department is the backbone of any accommodation and housekeepers are often the unsung heroes. Their job is messy,…
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