Industry
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Epic hospitality training
EPIC - Empathy, Patience, Intuition and Compassion. Most guest service training focuses only on interpersonal communications, yet when you only…
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Hoteliers vs Muggles?
The hospitality jargon on your website might be penalising your direct reservations
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Rooms by the hour reinvented at Sydney Airport
Pay-by-the-hour hotel rooms will be available at Sydney Airport from next year as the Plaza Premium Group debuts its international…
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OTAs have “positive impact” on Australia, new research suggests
OTAs support one in four Australian tourism jobs and generated a quarter of the $28.4 billion spent by international tourists…
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Airbnb declares war on party houses following Halloween shootings
The world’s largest short-stay platform will act to ban party houses globally in the wake of a deadly shooting at…
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Meet the hotel engineer prioritising the planet
“My personal task is to train passionate young people to fill the gap for much needed technical staff in the…
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New tags for Perth, Gold Coast in push to attract internationals
Perth and the Gold Coast will be reclassified regional cities, not major ones, as they look to cash in on…
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Frustration over adult booking prompts tourist to flood accom
A 28-year-old New Zealander has avoided jail time after he flooded his Gold Coast tourism accom in an effort to…
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Management rights lost
A Townsville management rights operator has lost their management rights because of failure to comply with the Body Corporate and…
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Why a marketing agency can’t guarantee bookings
I wish to debunk some myths and tell some home truths about working with a marketing agency.
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