Technology
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Is ample connectivity for guest devices as important as providing hot water?
Like it or not, this is the age of ‘bring your own device’ (BYOD). Today’s guests arrive with their own…
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Delivering wifi signal to guests: how to choose the correct method
In my last article I went into detail about how to choose a guest wifi system and a supplier. The…
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What is the future of wearable technology in hotels?
If you’re at all interested in technology, whether it is for work or just for fun, you’ll know that the…
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5 ways your booking engine is pushing people out the door
The minute they enter your booking engine, you’ve got ’em right where you want them. They’re seconds away from hitting…
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Providing technology for the self-contained guest
The expectations of modern guests as well as the way that the accommodation industry conducts its business has changed the…
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How are millennials impacting hotel technology?
Millennials – also known as Generation Y – are the generation of travellers born between 1980 and 1995. Millennials were…
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What hotels should ask of their data
In travel, it seems we often look outward before looking inward, starting with the answers without having asked the questions…
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Why rich guest data is a game changer for hospitality
Seventy percent of consumers expect more personalised services from brands. But until recently, the concept of true personalisation in the…
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Hot tips to increase repeat business
There is much focus these days on the value of repeat business within the accommodation industry but what is often…
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5 signs your hotel has surrendered to its OTA addiction
OTAs can be a tough addiction to kick. Owners know they cut into your profits. They can take control of your bookings.…
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