Wednesday, January 24, 2018

Tag Archives: Hotels

Classic Holidays named best management at international awards

Established in 1978, Classic Holidays now has more than 65,000 member families across Australia, New Zealand and the Pacific and is responsible for the employment of over 1,000 staff to service their growing membership base. Resort and club management company, Classic Holidays, has taken out two major awards at the 2017 Perspective Magazine Awards held in San Francisco this month. …

Read More »

‘Future Now’ for the AIME 25th Anniversary

The 25th anniversary of the Asia-Pacific Incentives & Meetings Expo (AIME) will share insights into the past, present and future of the industry through a series of educational sessions hosted by a selection of Asia-Pacific voices in events, travel and technology. Saxton ‘Up close and Personal’ sessions are filling fast, including a session on day one called ‘Future Now’ which …

Read More »

TFE Hotels & SiteMinder announce 10,000 room deal

The cloud platform announced it has secured a corporate deal to power the distribution of TFE Hotels, adding more than 10,000 apartment and hotel rooms to its distribution network. TFE Hotels’ brands include Adina Apartment Hotels, Medina Serviced Apartments, Rendezvous Hotels, Vibe Hotels, Travelodge Hotels and the new TFE Hotels Collection. “TFE Hotels is pleased to partner with SiteMinder, a …

Read More »

TFE Hotels to take over management of Brisbane’s Gambaro Hotel

Located on Caxton St in Petrie Terrace, the 68-room five-star property will be added to the TFE Hotels Collection brand. CEO Rachel Argaman said: “It marks the start of expansion plans that will progress in 2017. We have a remarkable 17 new hotels in the pipeline, such as the spectacular Adina Apartment Hotel which will open on the former Pentridge …

Read More »

$6.5m Pullman Reef Casino Hotel refurbishment set for Cairns

The five-star Pullman Reef Hotel Casino in Cairns has completed an extensive $6.5 million refurbishment program extending to all level one public areas. Ready in time for the busy Chinese New Year season, the update includes a new-look hotel lobby, expansion of Tamarind Restaurant, new Bar36 Live Lounge and new Merchant café. In a move that will set the hotel …

Read More »

Predictive intelligence: the path to loyalty & beyond

I once stayed in the most charming bohemian B&B owned by a Belgian chef. From the twice-weekly supper club to the eclectic artwork, everything about this B&B was special, but more than those things, it is the relationship I developed with the owner that keeps me wanting to go back. Upon my leaving, she said: “Next time, when you write …

Read More »

10 secrets of luxury hotel websites (part two)

Here’s part 2 and the final five tips for luxury hotels and resorts: 6) Luxury hotel websites synthesise design and e-commerce Clearly, luxury hotels need to be vigilant about their online presentation and perception, but the savviest upscale properties understand that e-commerce tactics and visually arresting design CAN coexist beautifully … and profitably. A few elements to keep in mind: …

Read More »

The definition of a hotel just got broader

Guest review site TripAdvisor released its 15th annual Travellers’ Choice Hotel Awards naming the best hotels in Australia, and two holiday parks were included on the list. The rankings, based on millions of reviews, represents the collective opinion of the travelling public and indicates a growing trend in the understanding of accommodation, facilities and experiences available within the holiday park …

Read More »

Conquering complaints™: part two

With the proliferation of online guest reviews and social media postings, training all your guest contact colleagues to properly respond to guest complaints is more important than ever before in the history of the lodging industry. As we explored in part one of this series, the first step in conquering complaints is to understand their root causes.  Last month we …

Read More »

Scoot appoints new general manager

Scoot has appointed a new general manager, Australia (Jared Simcox) effective immediately. Jared’s roots have been firmly planted in all aspects of aviation. Having once dreamt of becoming a pilot, he has also experienced life as a musical tour manager in NZ and learnt the ropes as a young ground handler at airports in New Zealand. Migrating to Australia in …

Read More »