Saturday, December 15, 2018

Tag Archives: online

Get with the times: customer service

A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes to giving friendly service. Accomnews explored why good customer service is harder to achieve than ever, and what it takes to create a holistic customer service experience for all demographics.

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How hotel website design affects ADR

Smart hotel websites can stimulate higher perceived value and ADRs. Your hotel website is the first place virtually all of your future guests will engage with your property and set expectations. But more importantly, as hotels struggle to increase rates in the face of new supply and maxing occupancy… your hotel website can actually help you to sell guestrooms at …

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Expedia announces new CEO

Expedia has announced that its Board of Directors has approved the appointment of Mark Okerstrom, currently chief financial officer and executive vice president of operations, to succeed Dara Khosrowshahi as president and CEO of Expedia.

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