staff
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Developments
Cleaner blows whistle on five-star hotel hygiene
A former housekeeper has revealed shocking cleaning standards at a luxury Melbourne hotel.
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Industry
Train your staff to capture direct bookings
Front-desk employees have the power to encourage known regular guests to book direct. Here are some tips on how to…
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Developments
$60 million hospitality school to put Adelaide on international map
South Australia could become a global destination for food and hospitality education as the state government begins a scoping study…
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Developments
Industry hitting back on housekeeper assault
They’re often alone on a floor, cleaning a vacant room, back to the door, the vacuum’s loud drone silencing all…
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Industry voices
The real opportunity in ‘voice’ is human engagement
I often use voice-to-text and also have an Amazon Alexa device that I use to check the weather forecast or…
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Industry
Heart Failure: The leading cause of bad reviews
When you read a cross-section of negative comments from online reviews and guest surveys, it’s easy to recognise a common…
Read More How to combat speedy staff turnover
Low employment rates have companies vying for talent across industries, and it’s a job seeker’s market.
Read MoreHospitality king faces $25m lawsuit for underpayment of workers
Justin Hemmes’ billion-dollar Merivale hospitality empire is facing a potential class action over claims it underpaid workers for years in…
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Management
Hospitality workers among most financially stressed
A financial wellness report has found money worries cost Australian businesses $31.1 billion annually, and that the hospitality industry is…
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Developments
New legal rights for casual employees
Casual employment has become an entrenched feature of the modern Australian workplace.
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