staff
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Management
How to free up your staff for the important stuff
Chances are that if you take a good hard look at how accom salespeople spend their work days, there are…
Read More Ex-manager of top resort restaurant faces court on wage rort charges
A former Queensland resort restaurateur is to face court for the third time over alleged underpayment of foreign workers.
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Human Resources
What’s the latest trend in accom training?
Emotional intelligence is on the syllabus for Crowne Plaza staff as the accom giant attempts to sooth the angst of…
Read More Push to fill skills gap with adult apprentices and disabled workers
Hospitality business will be incentivized to take on adult apprentices through a government plan to help address the sector’s skills…
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Industry
Five ways to improve your staff communication
In the digital age, hospitality-focused communication platforms can radically improve your accommodation's internal operations.
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Industry
Do you care for, or about, your guests?
It is time to rehumanise our customers, whether we call them hotel guests, restaurant patrons or sales prospects.
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Industry
Magnificent managers mentor to the max..
If your accommodation is looking to improve guest service satisfaction, one of the first steps mid-level managers should do is…
Read More Can homeless ease Australia’s hospitality shortages?
A new charity is providing a fast-track route for the UK’s homeless people to work in the hospitality industry.
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Technology
Which holiday habit is losing Australia $280 million?
Most Aussies are formulating escape plans while shackled to their work desks, a new survey has found.
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Management
Jail for tourism operator who flouted the rules
The owner of a North Queensland tourism company has been jailed – and then released pending an appeal – after…
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