Industry
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Why do our rates change? We discount when it’s slower!
Every day your hotel sales, reservations and front desk colleagues are fielding questions from both prospects and guests regarding why…
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Common issues with wifi in resorts and hotels
In the vast world of wifi technology, many resort and hotel owners are left scratching their heads as to what…
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Get a new perspective on bunk beds
Bunk beds are not just a trend for hip and cool boutique hotels anymore; you can increasingly find them in…
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Why you should dig deep and analyse the way guests search online
Traveller search and booking behaviour can encompass a huge amount of variables at times, and hotels need to dig deep…
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The painful truth about hotel loyalty programs
For years, marketing gurus and experts have taught hoteliers to focus on driving bookings from their loyal customers. These are…
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Watch what happens when OTA users actually shop online
Everybody has theories about why so many people prefer to shop for hotels on OTAs… but have you ever actually…
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3 quick wins to get your guests to commit to a hotel reservation
There’s nothing more frustrating for a hotel than when all their great marketing work pays off and huge traffic flows…
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How can smaller hotel chains compete with mega chains?
Hotel guests are increasingly valuing the digital experience – often more than other amenities a hotel might offer – but…
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7 great examples of hotels getting it right on Instagram
A hotel Instagram account has the potential to be more effective than all the other social media platforms combined.
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Why you should treat every guest like a “foodie”
Convey a richer experience by celebrating your remarkable and locally inspired F&B. After the financial recessions in the early 2000s…
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