Industry
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Break department barriers and beat your budget
Break down the silos between marketing, sales and revenue with one simple weekly practice. Non-communication between departments is commonplace in…
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Are star ratings or self-ratings better for managers?
In a hotly anticipated sequel to our 2015 opinion round-up on whether star ratings still influence bookings, accomnews spoke with a…
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How to find (and keep) the best hotel sales talent right now
Group and catering revenues often make or break your property’s P&L and determine whether you outperform your comp set. Your…
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Time to check your smoke alarms
In August 2016, the Queensland parliament passed new laws relating to smoke alarms. These laws will have an impact on…
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How to kill a sale
I have often been involved in transactions where the seller gave the impression of making it difficult for the buyer…
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Focus less on latest amenities, more on guest relations
According to the J.D. Power 2016 North America Guest Satisfaction Index, the hotel industry may be reaching a customer satisfaction…
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Become a unicorn…
It has dawned on me that I am becoming more and more important to most of those in the world…
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An end to credit card charges?
Most of us have read something in the press recently about the crackdown by the RBA stopping retailers from passing…
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Drive rates with this simple trick
Make your room rates more appealing by changing just one number. Usually, establishing rate is a rational practice, based on…
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Time for hotels to get innovative if they want guests to “stop clicking around”
The decision by the Australian Competition and Consumer Commission (ACCC) to enshrine rate parity between hotels and Online Travel Agencies…
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