Management
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Epileptic child turned away from Melbourne hotel
A Melbourne hotel has apologised for refusing a family accommodation because of their 11-year-old’s epilepsy.
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Famous resort derelict after years of neglect
While two Queensland islands recently revealed multi-million-dollar transformations, one former luxury resort has been revealed as shockingly run down.
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Create a great website that converts lookers to bookers
Your hotel website gives potential travellers a chance to view the most important aspects of your property. Your website should be…
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Which Australian uni is among the world’s best for tourism training?
An under-the-radar Queensland university has been ranked second in the world for the quality of its hospitality and tourism management…
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Technology will be the differentiator for seamless guest experience in hotels
Hotel guests have never had a greater availability of choice when it comes to rooms.
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Want direct bookings? Train your team to ask for them
Here are some train-the-trainer style tips for providing your reservations and/or front desk colleagues with the skills they need to…
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Airbnb Luxe a long way from home share
Airbnb has launched a new accommodation tier connecting cashed up guests with ultra-luxury properties.
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Should hotels have security screening?
In recent years, luxury international hotels and resorts have become prime targets for terrorist groups that seek to disrupt tourism,…
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New thinking shines at Tourism Innovators event
The Tourism Innovators Conference, held last week on the Gold Coast, delivered some genuinely ‘mind blown’ moments.
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Tourism slowdown “concerning”, despite successes
Despite strong growth recorded in parts of the country, the government’s newly-released International Visitor Survey shows slowing growth and first…
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