Saturday, October 21, 2017

Tag Archives: bookings

Should hotels let guests stay now and pay later?

A young group of experience-driven individuals are expecting more time to pay for experiences that they’re having now. With the Afterpay payment system becoming increasingly prominent across Australia and New Zealand, and many OTAs already allowing visitors to book using the service, should hotels be letting guests create memories now and pay for them later? Millennials are the first ‘digitally …

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Get with the times: customer service

A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes to giving friendly service. Accomnews explored why good customer service is harder to achieve than ever, and what it takes to create a holistic customer service experience for all demographics.

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The power of packages

Drew Bowering from the Expedia group shared his top tips with Accomnews to help hoteliers strategically manage package offerings to attract diverse travellers and optimise revenue.

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Expedia announces new CEO

Expedia has announced that its Board of Directors has approved the appointment of Mark Okerstrom, currently chief financial officer and executive vice president of operations, to succeed Dara Khosrowshahi as president and CEO of Expedia.

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