hotel management
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Management
Are your pillows making guests sick?
A massive 91 percent of people rate pillows as vital for a good night’s sleep according to the US National…
Read More NSW to limit flood of homes converting to holiday accommodation
NSW looks set to cap the number of days a private home can be rented through Airbnb as it fights…
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Marketing
The hotel group putting heart into hospitality
A Queensland hotel group is teaming up with the Make-A-Wish charity to raise $100,000 towards helping sick children enjoy dream…
Read More Grubby carpets? Don’t let them floor you
As an accommodation provider, you’ll know how important it is to provide a clean and comfortable place for your guests…
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Industry
The hotel giant targeting service from the heart
Heartfelt service is the focus of a new advertising campaign by AccorHotels.
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Industry
Hit the OTAs with a rebound: Five direct booking strategies for hotels
Love them or hate them, the online travel agencies are here to stay.
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Industry
Making guests feel so special they want to re-book
How do you communicate with your guests once they’ve made a booking?
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News
States urged to support crackdown on “wrecking balls of Australia’s accommodation industry”
A leading tourism body has called on all states and territories to support the government’s new tax law for online…
Read More Look beyond filling beds to measure success
It's important to focus on revenue results, not just occupancy.
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Industry
Is your guest wifi stopping you getting a five out of five review?
We all know you can’t keep everybody happy and there are some guests that always find something to complain about,…
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