Wednesday, October 18, 2017

Tag Archives: Management

When guests complain, be all EARS!

After trudging back to the desk, waiting in line, and reporting my frustrating experience, what I most often hear the colleague say is "okay sir, here you go!" or even worse, "no problem, I'll get you a new one".

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CRM success is built on partnerships

Participating in a recent panel discussion in Toronto sponsored by Global Hotel Alliance (GHA) alongside experts from Acxiom, Serenata, Oracle and Cendyn served to be a truly enlightening hour and half on the future of customer relationship management (CRM).

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Young staff: try before you hire

The Australian Hotels Association has announced that it is supporting up to 10,000 internships across the Australian hotels and hospitality industry through the Federal Government’s Youth Jobs PaTH (Prepare-Trial-Hire) program. 

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Keeping your loo roll squared away

The modern toilet roll: an essential item across the Western world. We can thank the Brits for the paper product most of us know and appreciate; for, it is the British Perforated Paper Company that is credited with inventing a slightly cruder version way back in 1880.

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