Management
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Developments
Surf legend delivers giant swell for Sunshine Coast tourism
A $100 million Kelly Slater Surfing Ranch boasting tourism accommodation, event and training facilities, public open space and an environmental…
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Industry
Ovolo pleads for help as Hong Kong market collapses
The CEO of boutique accom group Ovolo says his homegrown hotels face a bookings drought worse than during the SARS…
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Developments
Airbnb turned into brothel while homeowner on holiday
A New Zealand man who leased out his family home on Airbnb for two weeks, only to find it had…
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Industry
Timeshare chief defends sector over “black hole” claims
Australian timeshares have been dubbed a "black hole of money" and a “ticking time bomb" in a damning TV expose…
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Industry
Short stay body slates “onerous” fire rules as Airbnb champions safety
A leading short stay association says NSW’s plans to regulate the industry include fire safety standards which are overly restrictive…
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Developments
Australian travel operator collapses within days of Thomas Cook
Thomas Cook's collapse entirely eclipsed news of an Antipodean travel agency’s demise, and the ramifications for another iconic global travel…
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Management
Tips and tricks to improve your direct bookings
A number of key trends will have an increased impact on your ability to drive direct hotel bookings.
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Industry
Are guest requests going unfulfilled?
Guests today are demanding and when they request something and it doesn't arrive they get annoyed and often post about…
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Developments
Accom wrap: Airbnb goes public, Schwartz backs accom body, hotels talk big issues, Wyndham’s wonder wall
Airbnb is to become a publicly traded company next year, fuelling speculation about whether the home share giant will be…
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Industry
Train your team on language of hospitality excellence
As a frequent traveller, I often hear hospitality staff saying common phrases, seemingly with the best intentions.
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