travel
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Industry
Focus less on latest amenities, more on guest relations
According to the J.D. Power 2016 North America Guest Satisfaction Index, the hotel industry may be reaching a customer satisfaction…
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News
IHG signs Australia’s First Hotel Indigo in Brisbane’s Fortitude Valley
InterContinental Hotels Group and Pointcorp, have signed a management agreement for a new build Hotel Indigo, to be located in…
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News
AFL Draft Show Broadcast comes to Novotel Sydney Central and Pullman Sydney Hyde Park
The Novotel Sydney Central hotel played host to the official 2016 AFL Draft broadcast last week, which was streamed nationally…
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News
Visit Sunshine Coast appoints new chair as tourism tops off record year
A new chair and new director have been appointed to the board of Visit Sunshine Coast (VSC), it was announced…
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News
ACCC takes action against Meriton over TripAdvisor review controversy
The Australian Competition and Consumer Commission has instituted proceedings in the Federal Court against Meriton Serviced Apartments. The ACCC has…
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Industry
Become a unicorn…
It has dawned on me that I am becoming more and more important to most of those in the world…
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Industry
An end to credit card charges?
Most of us have read something in the press recently about the crackdown by the RBA stopping retailers from passing…
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Industry
Drive rates with this simple trick
Make your room rates more appealing by changing just one number. Usually, establishing rate is a rational practice, based on…
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News
Fair Trading Contact Centre prepares for strata law reform
NSW Fair Trading Commissioner Rod Stowe has reminded owners, tenants, strata and property managers that new strata laws will come…
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Industry
Time for hotels to get innovative if they want guests to “stop clicking around”
The decision by the Australian Competition and Consumer Commission (ACCC) to enshrine rate parity between hotels and Online Travel Agencies…
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