business
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News
Functional functionware… continued
From tables to skirting to coffee machines... Comfort, accessibility and quality are all factors that contribute to great dining and…
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Events
What guests want & hotels need
Unlike a comfy hotel bed or rain shower, dining and conference equipment rarely get great write-ups from guests or attendees…
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News
St Giles Hotels launches ‘GO SOLO’
The international St Giles hotel group, which includes the Tank Stream Hotel in Sydney, has launched a dedicated solo-travel program…
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Industry
Extreme January heat impacts accom providers
Outages effected approximately 95,000 customers throughout Victoria during extreme heat conditions on Sunday January 28 and Monday January 29, including…
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News
Big honour for hotel staff
Quest Apartment Hotels recognised its outstanding properties and staff members at the company’s annual gala dinner in Melbourne.
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News
Meet the new board
"Stability and strength" were the buzzwords at the 2017 Annual General Meeting of the Accommodation Association of Australia.
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News
Business Event Assistance program announced
Novotel operations Rachel Smith welcomed the launch of the program...
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Industry
Higher customer service leads to higher revenue, profits & fun
There is a range of simple things we can do to enhance a guest’s stay, and here is a potpourri…
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News
Business & pleasure at Golden Chain Conference
New for the chain this year was the inclusion of a full day revenue management seminar and workshop delivered by…
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News
National Customer Service Awards recognition
Wyndham Vacation Resorts Asia Pacific’s customer experience team has been recognised in two categories at the prestigious Australian Service Excellence…
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