Management
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Industry
How do you optimise your website for voice search?
In 2016, web marketing studies estimated that 20 percent of mobile users had already performed a voice search online. This…
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Industry
How to excel at the upsell..
Training your front-desk staff on how to recognise and capitalise on up-sell opportunities at guest check-in can result in a…
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Developments
$150m plan to create “place of extraordinary experiences”
A former Victorian coal mine could become a world-class eco-tourism destination under $150m plans expected to create 300 jobs and…
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Industry
Industry reacts to shock election result
This time last week, accom’s representative bodies were lining up to praise Labor’s tourism plan in anticipation of a new…
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Industry
Which Aussie hotel offers ‘world’s best’ rooms?
A former Perth post office-turned heritage hotel has won the ultimate stamp of approval as one of Forbes Travel Guide’s…
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Developments
Loathed resort fees under attack from Booking.com
Booking.com will begin charging commissions on the controversial resort fees used by hotels around the world to boost profits on…
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Developments
Support your accom’s F&B with four easy tactics
Hotels looking to differentiate themselves in the market are hoping to lure experience-seeking travellers and locals with stunning social spaces…
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Industry
Selling the message of exciting, dynamic, rewarding careers
Across the hotel industry we are hearing many stories of businesses concerned about where their future workforce will come from.
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Industry
What happens when the growth stops?
For almost ten years our industry has been a rocket ship of top line growth driven almost exclusively by big…
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Developments
Cleaner blows whistle on five-star hotel hygiene
A former housekeeper has revealed shocking cleaning standards at a luxury Melbourne hotel.
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