Industry
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Tourism slowdown “concerning”, despite successes
Despite strong growth recorded in parts of the country, the government’s newly-released International Visitor Survey shows slowing growth and first…
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Financial pressures leave hospitality workers with minimal savings
Many hospitality workers have little to no savings as they battle to afford rents, mortgage repayments and bills, new data…
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Expedia splits from Booking.com on controversial commissions
Expedia will not follow Booking.com’s lead and charge commission on the controversial booking fees imposed by numerous international hotels, a…
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Why travel intent products are baffling accom
In the war to shift share away from the OTAs and maximise direct bookings, hotel marketers have become tactical experts…
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How Airbnb is uniquely poised to service the frustrated disability sector
Airbnb properties are, for the most part, peoples’ homes. If ten percent of the population has a disability, it stands…
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Queensland travel agent found guilty of bookings scam
A Gold Coast travel agency has been fined twice this year for failing to deliver pre-paid holidays in a scam…
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Novotel labelled a “brand bully” over challenge to tiny rival
Novotel is threatening to close down a caravan park perched on a Melbourne rooftop, taking legal action over a name…
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“Tsunami” of tourists drives holiday hotspot to seek visitor curbs
Noosa is looking to limit visitor numbers as peak-time demands threaten to choke the Sunshine Coast town.
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A complaint is like a carrot…
The first step in conquering complaints is to understand their root causes. It occurred to me that a familiar root…
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Why guest room telephones remain crucial to accom
The in-room phone is still the main way guests order room service, they also frequently use it to call the…
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