hospitality
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News
How and why the hospitality industry must embrace sustainability in 2020
Across the hotel industry, major chains and independent properties alike are ramping up their efforts to become more sustainable. It’s…
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Industry
Train your sales and reservations team to show compassion for cancellations
As a hotel sales trainer, it seems very odd to be writing a train-the-trainer article about how to manage cancellations,…
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Developments
“Heartbreaking”: Industry staring into the abyss
Some 90,000 hospitality workers were stood down this week as Australia’s coronavirus restrictions forced the closure of restaurants, bars, clubs,…
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Developments
Star’s $2b Gold Coast plan fast tracked after Sydney rejection
Days after NSW vetoed Star Entertainment's expansion plans, the Queensland government has moved to fast track a $2 billion upgrade…
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Industry
Epic hospitality training
EPIC - Empathy, Patience, Intuition and Compassion. Most guest service training focuses only on interpersonal communications, yet when you only…
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Events
“The best in world-class product”: NSW rewards its accom superstars
NSW celebrated its hotel stars at the glittering TAA Awards in Sydney last week.
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Industry
How to stand out in a crowd of competitors
The hotel industry can be a fierce battlefield, especially as home sharing rises as a disrupter in an already cluttered…
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Developments
Which Australian uni is among the world’s best for tourism training?
An under-the-radar Queensland university has been ranked second in the world for the quality of its hospitality and tourism management…
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Developments
Financial pressures leave hospitality workers with minimal savings
Many hospitality workers have little to no savings as they battle to afford rents, mortgage repayments and bills, new data…
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Developments
“We must act now”: Skills crisis drives TAA training overhaul
Australia’s multi-billion-dollar hospitality sector will need 123,000 more employees next year according to hospitality’s newest CEO.
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